There has been a huge amount of press and comment over the past few months on the subject of GDPR (never has data regulation been such a hot topic!). The majority, if not all, of this has been centred around the size of the potential fines retailers could be levied with for falling foul of the new regulation, as well as the potential inaccessibility of their databases come the May deadline.

This month the curtain goes up on the new Formula One season, and I would urge you use it as inspiration to help your business finish ahead of the pack when it comes to generating profit from servicing.

Vast amounts of column inches are given over to the ongoing skills shortage in the industry. There are widespread reports on the efforts and investment being made to retain and safeguard the present workforce, while enticing the next generation to enter the sector. All well and good, but what happens if a dealership or garage is unprepared for periods of staff shortages?