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Q&A: Hendy Group’s Sarah Martyn

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Hendy Group’s People Director, Sarah Martyn discusses how the company keeps it staff trained and motivated

Hendy Group’s People Director, Sarah Martyn discusses how the company keeps it staff trained and motivated

What are the key education and training requirements for people joining the company?

People are at the heart of our operations and we are always on the search for talent at Hendy to build sales, aftersales, technical and group wide leadership capability. For some roles there is a minimum level of skill or experience required, but we’re looking for individuals who have a passion for learning, approach their career with commitment and who strive to create a positive experience with our customers and their colleagues.

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Mon, 02/17/2020
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Managing change: How to turn your business around

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In the second part of Tristan Young’s series on managing a changing business, he looks at coming up with a  turnaround plan to get things back on track

In the second part of Tristan Young’s series on managing a changing business, he looks at coming up with a  turnaround plan to get things back on track

If the signals in your business are pointing in the wrong direction, then it’s pointless to keep doing the same things in the same ways because that way disaster lurks. Hoping for external factors to improve with no input on your part is tantamount to madness. What you need is change to turn your business around.

Often the first move is to cut costs and this can mean letting people go, but you’ll also need a strong turnaround plan to get things moving in the right direction again.

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Tue, 02/11/2020
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Five steps to boost morale

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Keep your business on track with a happy and productive team

Keep your business on track with a happy and productive team

Motivation in a business is crucial to its success; an unhappy team means you’re probably heading for trouble, but keep everyone happy and eager to succeed and that can only mean good things. These five steps should help you keep everyone’s morale high.

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Mon, 02/03/2020
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Managing change: How to reduce headcount

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In this first of a two part feature looking at the how when times are difficult and small businesses need to re-size we investigate the legal aspects of making redundancies

In this first of a two part feature looking at the how when times are difficult and small businesses need to re-size we investigate the legal aspects of making redundancies

Sometimes running a small business is tough and there can come a time when you realise that without significant cuts you won’t be able to get things back on track. It isn’t pleasant but it can’t be ignored.

Letting staff go is never going to be easy but going about things the right way will help everyone concerned.

Sandra Martins, head of employment at Radius Law, explains how a smaller business would go about the process while staying the right side of employment legislation.

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Thu, 01/30/2020
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Five ways to improve customer service

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MotorPro speaks to the Garage Inspector, Andy Savva, to get his five tips for improving your businesses customer service.

MotorPro speaks to the Garage Inspector, Andy Savva, to get his five tips for improving your businesses customer service.

A business is nothing without its customers, but it can be difficult to make sure that they are happy, especially as a smaller firm. But just because you don’t have the finances to invest huge sums in training, facilities and gaining feedback, doesn’t mean you can’t improve your customer service.

The Garage Inspector, Andy Savva has five tips that mean you can make your customers’ experience even better, increasing the likelihood they’ll return, and spread the word that you’re the business to come to when something needs doing.

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Mon, 01/27/2020
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Q&A: Swansway’s Scott Smith

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Swansway’s Head of Recruitment and Apprenticeships Scott Smith talks recruitment, apprenticeship levy and hiring the right talent for the job

Swansway’s Head of Recruitment and Apprenticeships Scott Smith talks recruitment, apprenticeship levy and hiring the right talent for the job

How do you make sure you’re getting the best talent?

We have a recruitment team which sits within our HR department and we use various methods to recruit the best talent to Swansway including; job advertising, talent pooling, headhunting and market research.

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Wed, 01/15/2020
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Counting the cost of mental health

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Williams Talent Management’s Carl Williams explains how newly approved IMI courses can help in the battle against mental health issues

Williams Talent Management’s Carl Williams explains how newly approved IMI courses can help in the battle against mental health issues

There is without doubt an increase in the identification and impacts of mental health in the workplace. Depression and anxiety disorders take a terrible human toll, and cost the global economy $1 trillion every year in lost productivity alone.

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Wed, 12/18/2019
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Q&A: Cox Automotive’s Alison Fisher

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Cox Automotive’s Chief People Officer, Alison Fisher talks training, apprenticeships and what’s keeping the business busy over the next six months

Cox Automotive’s Chief People Officer, Alison Fisher talks training, apprenticeships and what’s keeping the business busy over the next six months

Where are the core apprenticeship training schemes in the business?

Most of our apprentices are in customer service, business administration, first line management and senior management. We also run some specialist apprenticeships in some of our departments, particularly our technology team, and our vehicle reconditioning business.

How important is the apprenticeship programme to the company?

We regularly talk about the benefits of an apprenticeship and share success stories from other team members that have developed their career by completing the programme.

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Fri, 12/13/2019
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Sytner Group’s five ways to iron out inefficiencies

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Streamlining your operations could make your business more efficient and more profitable, Sytner Group’s CEO, Darren Edwards, gives his five top tips to achieve it

Streamlining your operations could make your business more efficient and more profitable, Sytner Group’s CEO, Darren Edwards, gives his five top tips to achieve it

Selling more cars and carrying out more servicing work is all part of running a profitable business. But unless you’re being ruthless in terms of overheads and the way your business operates, all of that initial gross profit from extra sales could be lost.

One of the UK’s largest dealers, Sytner Group, has a long history of improving its efficiency and maximising not only its profitability but also its business acumen, there’s a lot to learn from the group, and here, Darren Edwards, Sytner’s UK CEO shares what he believes are the keys to success.

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Mon, 12/09/2019
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Improve standards in your finance division

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Automotive finance is coming under fresh scrutiny, so make sure your team is ready

Automotive finance is coming under fresh scrutiny, so make sure your team is ready

Selling cars and financial products is the main aim of any dealership, whether it’s an independent business or part of a larger franchise. However, the huge variety of customer purchase options means that every firm needs to maintain the highest standards in its finance and insurance department. It’s an area coming into sharp focus as the Financial Conduct Authority (FCA) looks at the financial practices of the automotive industry – how it sells vehicles, the advice it gives to customers and how compliant it is with various regulations.

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Tue, 11/26/2019
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