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The best time to acquire a business

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Buying another business could be the key to increasing your success, but follow these key steps before taking the plunge

Acquiring a business is, after marriage and buying a house, often the biggest commitment of your life.  Before signing on the dotted line, you must make sure that you are adequately legally protected, but the steps to making sure you’re ready to take the plunge are as simple as signing the final agreement.

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Fri, 08/30/2019
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Five ways to stop churn and retain sales staff

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Senior executives from leading dealer groups give advice on how to keep your best staff

One of the biggest headaches for any dealer group is retaining the best sales people. Depending on which report you read, staff turnover in UK retail groups is on average between 20-30% a year. However, good groups have a turnover level below 15% and the best are into single figures.

We spoke to senior executives Nigel McMinn at Lookers, Darren Guiver at Group 1 and Clare Martin at Jardine Motors to give you the five best actionable tasks to lower your sales staff turnover.

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Mon, 08/27/2018
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Improve customer service with Andy Savva

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The Garage Inspector gives advice on how companies can improve their customer service levels

Why is customer service so important?

We are the professionals and people are paying for a professional service. In an increasingly competitive and challenging aftermarket arena, I think we should be aiming for customer experience excellence. It should be something everyone is looking to improve each and every day to give you a competitive advantage in your local market.

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Fri, 07/26/2019
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5 leadership lessons from Lawrence Dallaglio

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The rugby legend Lawrence Dallaglio shared leadership lessons for automotive professionals at the 2019 IMI Annual Dinner

When it comes to witnessing and practising great leadership at close quarters, Lawrence Dallaglio has more experience than most.

Dallaglio was part of the England team that won the nation’s only Rugby Union World Cup so far, in 2003. He captained Wasps to repeated success, and was England’s captain and played on three different tours for the British and Irish Lions.

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Thu, 07/18/2019
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How to... compete for the best talent

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The five methods that Helen Burrows, HR director, Marshall Motor Group uses to get (and hold onto) talented people

The five methods that Helen Burrows, HR director, Marshall Motor Group uses to get (and hold onto) talented people

The five methods that Helen Burrows, HR director, Marshall Motor Group uses to get (and hold onto) talented people

A business is only as good as its employees, so tracking down the top talent, and making sure they stay instead of heading to a competitor is one of the most important tasks. Do it, and do it well, and your business is more likely to be a success. So how do you attract and keep hold of the best talent...

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Tue, 07/09/2019
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These are the most common mistakes that automotive recruiters make

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Filling the vacancy rather than the business need. Only hiring candidates with ‘known’ experience. Pigeonholing and ignoring transferable skills. Please try not to make these common recruitment mistakes…

Filling the vacancy rather than the business need. Only hiring candidates with ‘known’ experience. Pigeonholing and ignoring transferable skills. Please try not to make these common recruitment mistakes…

Filling the vacancy rather than the business need. Only hiring candidates with ‘known’ experience. Pigeonholing and ignoring transferable skills. Please try not to make these common recruitment mistakes…

I’d like to start by posing a question: does anyone actually know the difference between the following roles: regional sales manager, area sales manager, district sales manager? Answers on a postcard please! The jobs in question are near enough exactly the same, just positioned under a different banner.

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Wed, 07/03/2019
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