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Electronic key management boosts aftersales productivity

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Lookers Audi uses Traka Automotive key management to help boost aftersales productivity and profits [Sponsored content]

Lookers Audi uses Traka Automotive key management to help boost aftersales productivity and profits [Sponsored content]

Lookers plc is the third largest car dealership group operating in the UK. It runs 153 dealerships selling 10 major brands, together generating 2017/2018 annual sales of £4.69bn. Lookers is one of Traka Automotive’s largest customers.

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Wed, 01/29/2020
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The Gadget Show’s Jon Bentley lets a VW Golf take control

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The day TV presenter Jon Bentley sat behind the wheel of one of Volkswagen’s first autonomous vehicles

The day TV presenter Jon Bentley sat behind the wheel of one of Volkswagen’s first autonomous vehicles

I’ve been lucky to spend my working life immersed in two of my biggest childhood passions – cars and technology. One consequence is that I often find myself being asked two questions: what’s your favourite car, and what’s the best gadget you’ve ever tested? I find them both almost impossible to answer.

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Thu, 01/09/2020
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The day I went... Yeti hunting in Bhutan

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Alex Goy goes looking for the Skoda Yeti’s fabled namesake in the forests of Bhutan

Alex Goy goes looking for the Skoda Yeti’s fabled namesake in the forests of Bhutan

The premise was simple: fly to Bhutan, pick up a Skoda Yeti and search for the car’s mythical namesake. You see, the people of Bhutan firmly believe that the yeti exists in the kingdom’s forests, and they were more than happy for me to go and have a look for it. And as Bhutan is 71% forest, there was a lot of ground to cover. Unsurprisingly, I didn’t have chance to see all of it. Instead, I was guided to the Sakteng Wildlife Sanctuary, created (in part) to protect yetis.

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Fri, 11/01/2019
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Grand Tour driver Abbie Eaton races to win

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The day Grand Tour and race driver, Abbie Eaton, raced and won the BRSCC Mazda MX-5 Supercup

I’d raced in the MX-5s on and off for around two years in a family run team. In 2014 I was up against 37 drivers all battling for the Championship. It was a really tough start to my campaign with some new car upgrades making it difficult to nail a competitive setup, so the first few rounds I managed a highest finish of sixth. You can imagine as a family run team, tensions and emotions can run high. There was a lot of pressure on all of us to sort the problems out and crack on with getting points for the championship bid.

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Mon, 09/09/2019
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Enticing new customers to your business

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Customers are the lifeblood of any business, but how do you attract new ones – and keep them coming back?

A good customer experience is key for any business, and, to deliver it, you need to be customer-centric. That means focusing on what your customers value most and why each customer chooses your garage rather than someone else’s. This information should drive your business strategy and brand promise. Then follow these eight steps:

01 Be accessible

Make it easy for customers to connect by ensuring your website is mobile- and search-optimised.

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Fri, 09/06/2019
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Racing the Isle of Man TT

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Ian Kerr recounts how the buzz of riding the Isle of Man TT made him feel like a professional works racer

I have been incredibly lucky. I’ve ridden motorcycles all around the world, both on- and off-road, as well as competed in various disciplines. I’ve met most of my boyhood heroes, and many are now friends. As a result, I have many memorable rides. But one stands head and shoulders above the rest: the Isle of Man TT.

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Fri, 08/02/2019
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Mental health: eight ways to support staff

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Mental health and depression problems affect a quarter of the UK population. Here, we highlight the simple ways you could help someone in the workplace get through these difficult periods

Depression can affect anyone at any age and from any background, but with the right treatment and support, it is possible to manage the symptoms and make a full recovery.

Mental health issues affect up to a quarter of the population, and given its prevalence employers in the automotive industry will at some point find themselves in a situation where an employee or colleague is struggling.

Knowing how you can help could be incredibly important and make a real difference, read our eight point guide to how you can help someone when they most need it...

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Fri, 07/12/2019
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